How about features you’ve always missed in Microsoft System Center? The myOperations Portal is the solution for Microsoft System Center Service Manager that provides a highly customizable self-service portal and an easy way to communicate with your users. Use fully interactive features with relevant information, send notifications to all users, or manage incidents transparently and enjoy your new freedom. The portal is based on real customer requirements and offers endless customization options, multi-platform support and added value for expansive scenarios.

Features

Incident Management

Details about incidents are presented in an appealing and simple user interface. Interactions relating to the given context can be performed in an intuitive and simple manner. Also, interactions can be extended without additional programming and also depend on the scope of the user role. For example, end users cannot see interactions intended only for IT users (service desk staff, administrators).

Service Request Fulfillment

This feature offers a flexible presentation of service requirements – displaying categories and allowing the integration of decision trees. We provide you with a lot of new opportunities and of course have integrated the standard service offerings that you probably know and are used to.

Notifications

Notifications can be displayed directly in the myOperations Notify client via System Tray integration. Custom IT messages are directly routed to configurable recipients via pager. IT administrators will enjoy a wide range of additional routing options.

User Roles / User Management

All access rights in the portal are usually provided by the standard user roles of the SCSM. Additional, simplified user roles can be integrated to differentiate between multiple usage scenarios in the portal. These include views and interactions, as this is often a necessity in more demanding scenarios.

Knowledge Base

Knowledge articles from the SCSM database can be viewed directly in the portal, including rich content, such as images or formatted text. Articles in the portal can be accessed in different ways: using the global search function, the associated services and offerings or directly via the navigation menu.

Modifications

For this release, we have created a completely new framework, allowing the integration of various IT user roles and perspectives with all their specific needs into the portal. Third-party extensions or other existing customizations can be integrated into the portal without additional programming.

Settings

The relevant configuration options for the myOperations Portal are stored completely centrally as XML files, so that administrators can easily view and manage these settings.

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Frequently Asked Questions

You will need the appropriate System Center licenses – any version of System Center Service Manager 2012 R2 and Windows Server 2012 or later, e.g. we also support System Center up to 2019.

The portal can be customized in many ways. You can adapt the design to your corporate design. Additional functionalities can be integrated without programming for different applications. Please send us a message, if you have any specific question. Upon request, we will gladly create modules missing within the portal with you.

The installation wizard will guide you through the installation of each required role. Along with the documentation on system requirements the portal will be up and running in no time at all.

Yes! Free your analyst from the slow console and get started with a web application which is balzing fast and user friendly! You can integrate remote sites and simplify and reduce interactions for daily tasks.

Firefox, Edge, Chrome and Safari.

Of course, the myOperations portal has been developed with mobility in mind. The portal is therefore platform- and device-independent. We use HTML5 and responsive design to ensure high resolution, regardless of the device.

If you know how to process XML files, you do not need any additional programming knowledge.

Get a demo!

Get a free demo and familiarize yourself with the myOperations portal.
Just let us know your e-mail address and we will get back to you.

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