The myOperations family by FRITZ & MACZIOL opens up an era of new freedom and control for IT managers and users. Developed by experienced consultants, it is the product of years of listening to customers’ voices and needs. Its different modules give you the opportunity to develop self services, standardise notifications, manage users, prepare migrations and even analyse complex notes / domino infrastructures. Additionally, we offer you a nice and easy way to purchase software packages ready to roll out in our software package shop.
The myOperations Portal is an add-on for Microsoft System Center Service Manager, which delivers a flexible and complete replacement for the System Center Service Manager self service portal and more, e.g. service desk staff and administrators. The portal also allows users to interact fully with the corresponding information, such as resolving tickets, completing single activities or starting new requests for user-based assets and devices. Send notifications to all users with a custom notification agent directly on the desktop. Additional features, like the integrated enterprise search system, extend the user experience, providing additional value for your investment in Microsoft System Center.
Enterprise Add-Ons deliver comprehensive functionalities for other IT processes and requirements. The upcoming version of the myOperations Portal integrates four main features: server patch management, change management, assets, service designer. The Add-Ons are available separately – you will only pay for what you need! Enterprise Add-Ons are inspired by real-life customer situations. Future Enterprise Add-Ons might be designed with you!
The myOperations Pager offers a nice and efficient way to send information to your users’ workstations. It is your workstation traffic light system to reduce the load on your helpdesk. It doesn’t matter whether you want to inform them about an IT service problem or changes in the process for submitting travel expenses. Your users do not need to visit an intranet site – they get the information without doing anything. The best for last: there’s no need for a complex backend!
The myOperations User Manager frees your administrators from unnecessary work. You can standardise and automate requests from business departments with smooth approval processes. Our application helps you to speed up the delivery of appropriate user rights and specifications for Notes applications. It is proven to reduce your manual IT workload and noticeably increase user satisfaction.
The myOperations Migration Manager has been fully shaped for IT administrators for smooth preparation and support of migrations in your company. It consists of a central steering database and enables you to define proper user migration groups, to manage access rights and to keep users fully informed about the migration. With the tool you will reduce migration efforts through the automation of manual tasks. Furthermore, you will optimise migration planning and user satisfaction.
The myOperations Analyser has been developed to help IT administrators and consultants effectively reduce the risk of failing modernisation or migration projects. It empowers you to analyse your Notes applications, their instances and usage. As a result, you will clearly recognise which application renewal strategies will make sense and which applications can be removed.